On September 1, 2025, I purchased a Bosch KGN86VWE0N refrigerator through İdefix, and it was installed in Keçiören, Ankara the following day. From the very first day, I noticed that a part near the motor was broken off. About two weeks later, the door also began making a clicking noise every time it closed. When I called for service, they dismissed the broken part by saying it “doesn’t belong there,” even though its place and screw position were clearly visible. For the door issue, they blamed me for “putting too much weight on it,” even though I only store a few basic groceries. In addition, the plastic cover over one of the screws on the door was broken, and I was told this is not covered by warranty and would cost 200 TL to replace. To make matters worse, the refrigerator arrived in a dirty and greasy condition, which took a lot of effort to clean. When I later spoke with a Bosch dealer, they even suggested that I may have been sent a display unit, and confirmed that the door noise was not normal. Overall, the lack of accountability from both the service team and customer support has been extremely disappointing and unworthy of a brand like Bosch. I consider this refrigerator to be defective and I am demanding a full replacement.
I own a Bosch KGN76CIEON refrigerator, and about 3–4 months ago it started making loud noises before eventually stopping completely. At first, I contacted the Bosch authorized service, and they simply told me to unplug the fridge for 48 hours and then plug it back in. I followed this advice, but it ...
On June 4, 2021, I purchased the Bosch KGN86AID1N refrigerator for ₺9,700,000, trusting Bosch’s reputation for quality. However, this decision has been deeply disappointing. On November 25, 2024, I reported an issue with the refrigerator due to the “alarm and error indicator blinking.” The service t...
When the refrigerator with the model code Bosch KGN76CIE0N, purchased on 04.12.2023, was delivered to me, there were scratches on the lower freezer door, upper refrigerator door, and dents on the right and left side panels. When we reported these errors to the authorized service, they replaced the b...
I recently purchased a Bosch KGN86VWEON refrigerator, but I have been facing an issue with the door seal loosening every time the door is opened and closed due to air circulation. I reported this problem to Bosch service, but they dismissed it as "normal." However, when I consulted another retailer...
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