I own a Bosch KGN76CIEON refrigerator, and about 3–4 months ago it started making loud noises before eventually stopping completely. At first, I contacted the Bosch authorized service, and they simply told me to unplug the fridge for 48 hours and then plug it back in. I followed this advice, but it did nothing to fix the issue.
When I called the service again, a different team came and replaced almost all of the major components of the refrigerator. Unfortunately, the machine only worked for three more days before it broke down again. For the past 3–4 days, it has not been working at all.
My fridge is still under warranty and was purchased from the Sefaköy branch. Throughout this process, I have called the Bosch call center at least 10 times, but I only received one return call today. I have now faced the same malfunction three times, and the repeated temporary fixes have done nothing to solve the underlying problem.
At this point, I am requesting a full replacement of my refrigerator. Multiple breakdowns and failed repairs in such a short period show that this unit is not reliable. I expect Bosch to take responsibility and provide a quick and permanent solution so I am not left without a working refrigerator again.
I purchased a Bosch refrigerator, trusting the brand’s reputation, but since day one, it has been extremely noisy. I reported the issue twice, and during the service visits, I was told the lower section of the refrigerator isn’t working and that the mainboard and two other parts need to be replaced....
My Bosch refrigerator has been malfunctioning for about four years. During the warranty period, I called for service many times and nearly all of its parts were replaced, but the problem was never resolved—either the main compartment would freeze up or the refrigerator would not cool at all. Since t...
For the past six days, my Bosch refrigerator has been completely out of order and not cooling. During this time, I have had 3–4 different service visits at my address in Küçükçekmece, Istanbul, but the problem is still not resolved. The first team that arrived seemed young and inexperienced, and th...
We received our Bosch refrigerator on February 1st, and from day one, the cooling alarm has been going off repeatedly, indicating that it is not cooling properly. We called customer service daily, and instead of fixing the issue, they kept giving irrelevant solutions like blaming the electrical curr...
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