Bosch Refused to Replace My Faulty KGN86AID1N Refrigerator After Warranty Expired

On June 4, 2021, I purchased the Bosch KGN86AID1N refrigerator for ₺9,700,000, trusting Bosch’s reputation for quality. However, this decision has been deeply disappointing. On November 25, 2024, I reported an issue with the refrigerator due to the “alarm and error indicator blinking.” The service team inspected it and stated that the compressor and insulation group needed replacement, estimating a cost of ₺15,000. Since the warranty had expired just five months earlier, this situation was upsetting. I requested a second opinion, and the next service team confirmed the problem, offering a ₺5,000 discount on repairs. Parts were ordered, but complications followed. The third service team arrived with only the insulation kit and left without completing repairs. The fourth visit involved placing a testing device, which required repeated appointments. Although the data was supposed to be collected in a week, it took two weeks, and the process had to be restarted due to data deletion. No explanation was given about the test results. Delays continued through the New Year holiday, leading to a sixth appointment. On January 11, 2025, the service team determined the refrigerator was out of gas and issued a paid replacement report. After 48 days, the issue remains unresolved, and I have been unable to use this essential appliance for 1.5 months, causing great inconvenience. Despite paying twice the average price for this refrigerator, it is now completely unusable just 3.5 years later due to a warranty-excluded issue confirmed as not being user error. As a company that claims to value customer satisfaction, I requested Bosch replace the refrigerator free of charge. Instead, they demand ₺17,000 for a replacement. I will pursue my rights through all relevant legal channels and will no longer purchase Bosch products.