Problems with Europcar Child Seat Reservations and Booking.com Refunds
I made a vehicle reservation through Booking.com with Europcar in Rome, Italy. Additionally, I rented a child seat for my 6-month-old baby due to the options offered. When I arrived at the pickup location, Europcar informed me that no child seat was available and suggested canceling the reservation. Due to legal requirements for the necessity of a child seat, I canceled the reservation and, unfortunately, had to rent from another company at a higher price.
After realizing that the money was not refunded, I explained the situation to Booking.com and Europcar. Europcar claims that the money was not transferred to them. Booking.com persistently refuses to grant me a refund, citing the contract we signed.
Supposedly, within the last 48 hours before cancellation, a fee equivalent to 3 days' rent is charged. If such an option is offered, and I have allocated a budget for it, it should be fulfilled. Moreover, my cancellation is a necessity due to legal regulations.
Despite explaining all this, they continue to insist on not refunding me. In the end, Europcar pressured me to cancel, and I canceled my reservation. The representative from Booking.com is Europcar. Our contract became invalid due to their faulty guidance.
Booking.com urgently needs to abandon this wrong policy and refund my money.
