For our trip to Italy, I booked both a hotel and a rental car through Booking.com, paying in full before departure. The car rental included pickup at one airport and drop-off at another. Upon arriving at the rental company’s office, the staff began discussing something in Italian, then requested my driver’s license and ID.
After inspecting my documents, they asked if I had an international driver’s license. I explained that my license is valid internationally and that I had recently rented cars in Europe multiple times with the same license. Despite this, they refused to provide the car and closed their office, leaving us stranded at 10 PM with our 20-month-old baby and luggage.
In desperation, I rented a car from another international company on-site, which accepted my license immediately. However, due to the last-minute booking, it was significantly more expensive. After contacting Booking.com multiple times, they refused to refund the payment for the initial rental.
This experience is unacceptable, and I demand that Booking.com refund my payment immediately. They must take responsibility for their partner companies' unprofessional behavior.
I booked a 4-day rental car through Booking.com along with my international hotel reservation. Our flight landed around 7 AM, and we were supposed to pick up the car at the airport. However, the rental company told us that the car wouldn’t be available before 11 AM. With two exhausted kids and hours...
I made a vehicle reservation through Booking.com with Europcar in Rome, Italy. Additionally, I rented a child seat for my 6-month-old baby due to the options offered. When I arrived at the pickup location, Europcar informed me that no child seat was available and suggested canceling the reservation....
I booked a rental car through Booking.com from Naples Airport, scheduled to be picked up at 8:00 p.m. Unfortunately, my flight landed slightly late and passport control took longer than expected. I arrived at the rental counter around 8:30 p.m., and after waiting another 20 minutes in line, I was to...
For our trip to Germany, I booked an automatic transmission car through Booking.com for 10 days, paying in full three days prior to our flight. Unfortunately, our flight was delayed. However, the car rental company had our flight information, and the payment had already been completed. When we arri...
We rented vehicles in two different countries through Bluemotion on Booking.com, but despite having a valid and problem-free driver’s license, we were denied both vehicles at pickup. Shockingly, the exact same issue happened in both locations, leaving us stranded and frustrated. Even worse, we were...
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