My wife and daughter made a hotel reservation in Rome through Booking.com, but when they arrived in the city, they were shocked to discover that the hotel didn’t even exist. They were completely stranded in a foreign country with nowhere to stay. To make matters worse, Booking.com refused to refund the payment, claiming that the hotel had already received the money and they weren’t responsible.
Not only did they take our money for a non-existent hotel, but they also failed to offer any assistance or alternative accommodation. Imagine being in a foreign country with your child and having no place to sleep—this isn’t just poor service, it’s dangerous and unacceptable.
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...
I'm writing to let you know how really disappointed and frustrated I am about a major problem I came across on your site. Using Booking.com, my family and I reserved and payed for hotel in Rome, Italy for February 17–22. But we began to question the validity of the listing following the payment. Sh...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
I rented a house in Rome through Booking.com, but it was filthy and full of missing essentials. I had booked it for 7 days, but after just one night, I left and moved to another place. Despite contacting Booking.com multiple times, they have refused to issue a refund. I’m extremely disappointed and ...
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