I booked a 2 bedroom casa rurale for 2 weeks in Tenerife through Booking.com in December for a trip in February, which was confirmed then. A few days ago, they cancelled my reservation with no explanation. I cannot find similiar accomodation at the same price at this late stage. Booking.com offered an alternative which was €41.35 more expensive but as it seperated our children so it was unacceptable (we need 2 bedrooms, 2 twin beds & 1 double, they gave us 1 double, 1 twin and 1 couch bed in the living room). I found appropriate accomodate for us for €250 more expensive but they will only refund us €41.35. I have been trying customer service and their complaints resolution but they are refusing to engage with me. I tried calling the number many times, was on hold for over 10 mins, no answer. I can't get talking to a real person to ask them to please refund me the €250. There is no online chat facility on their site. Please help as it is distressing.
I had confirmed booking with Booking.com. On the day of check-in, I did not receive any check-in details from property owner, and no response via Booking.com messaging system or on Whataspp. I finally called the property owner, and was informed my booking is not confirmed. With 2 children travelling...
Over two months ago, I made a hotel reservation through Booking.com. Just one week before check-in, Booking canceled my reservation without my consent. When I contacted support, they told me that if I rebooked the same hotel at a higher price, they would refund the price difference after my stay. I...
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
We made a reservation on May 27th and had to cancel it just 15 minutes later. We didn’t use any service of the property, nor did we cause any inconvenience. We even canceled well within the same hour, thinking it wouldn’t be a problem. Yesterday, we found out that the property has not refunded the a...
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