I had confirmed booking with Booking.com. On the day of check-in, I did not receive any check-in details from property owner, and no response via Booking.com messaging system or on Whataspp. I finally called the property owner, and was informed my booking is not confirmed. With 2 children travelling with me, I had no place to go on the day that I have confirmed booking from booking. com. The property owner was rude, and did not even show any sympathy over this issue. He shared this is on-going issue with booking.com system. He has requested me to cancel my booking and request full refund from booking.com. On the same day, I called into booking.com customer service, requesting my full refund. That was 1st June, and 2 weeks later, I have yet received any response or update from booking.com. Numerous messages send to booking.com to follow up on the refund, the messaging system is a flaw system. The message is send without any traceability. I want my money back. Booking.com cannot be trusted at all! The system is not working! The customer service talked long windedly, no follow up, and no resolution. My money paid, no place to stay with 2 children on the day, and no response or follow up from Booking.com! I want my money back!
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
I made a reservation through Booking.com, but the company never responded, and unfortunately, the facility does not even exist. I want my money back. Although we called Booking.com many times, no one helped me. I trusted Booking.com as it is a big company, but unfortunately, the employees were not h...
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