I thought I booked a service through Booking.com, but if you don't receive a confirmation email for a non-existent reservation, you're stuck. You can't even reach their call center. They don't send the email, but they're also unreachable. You can't reach anyone without typing the codes from the email. But without the email, we can't type the codes. You struggle to reach the hotel, but they won't cancel your reservation. However, without the confirmation email, you're stranded because you need the information. In Turkey, Booking is a regret. There's no customer service.
We made a hotel reservation in Greece through Booking.com, and everything seemed fine — until we suddenly received a "your card has been declined" message. The problem is, there was absolutely nothing wrong with our card. Both the bank and credit card provider confirmed that the card was fully funct...
I have been emailing Booking.com customer service for several days now, but I have received no response even after 48 hours, which is well beyond their stated timeframe for replies. This delay is incredibly frustrating as my issue is urgent, and I need assistance as soon as possible. Additionally, ...
All of the reservations I have made via Booking.com have been cancelled by the property owners for reasons that have not been disclosed to me by Booking.com. Despite the fact that I have paid for these reservations—cancelled unilaterally by the properties, as I must emphasize—my refund requests are ...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
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