All of the reservations I have made via Booking.com have been cancelled by the property owners for reasons that have not been disclosed to me by Booking.com. Despite the fact that I have paid for these reservations—cancelled unilaterally by the properties, as I must emphasize—my refund requests are being rejected, causing me to suffer financial losses amounting to tens of thousands of liras. Booking.com makes no effort beyond forwarding my refund requests to the properties. Moreover, it fails to provide any explanation for the cancellations. Aside from call center or customer service representatives, who are not the subjects of this complaints, there is no accessible mechanism for submitting a formal complaint. In fact, no email address is even provided to which a written response can be expected, making it practically impossible to resolve disputes. At this point, Booking.com is effectively enabling properties to retain payments for reservations scheduled as far as four months in the future—reservations which have been cancelled by the properties themselves, for reasons unknown to me, and without giving me a fair chance to respond or clarify the situation.
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
I booked a hotel through Booking.com for December 27 to January 2. When I arrived at the hotel’s location on the reservation date, I was shocked to learn that the hotel had been sold long ago. The hotel staff told me to contact Booking.com to request a refund. Since then, I’ve been submitting compla...
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