Aslı is satisfied with the result
Resolved
Booking.com Fraudulent Message Led to Payment, No Response from Support
Aslı
December 22, 2024 11:28 am
34"After 1 month of correspondence and follow-up, a refund was issued."
My Booking.com Hotel Reservation Doesn’t Exist, No Refund or Support
Sarenin
December 21, 2024 8:37 am
2
I made a hotel reservation through Booking.com for December 29, 2024, but the hotel has no record of my booking. Despite this, the payment was taken from my account, and I haven’t received a refund.
Trying to resolve this has been a nightmare. There is no actual customer support to contact—just automated messages from an AI. When I reached out, I was told, “The company might have charged you,” but no real help was provided.
This experience is incredibly frustrating. I trusted Booking.com, but they have completely failed to resolve the issue. I demand an immediate refund and proper support to address this situation. Such incompetence is unacceptable for a platform of this size!
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