I made a reservation on Booking.com with no prepayment required and canceled it before the free cancellation deadline. Despite this, they charged $324 from my card. I have contacted them multiple times over 17 days, but my issue remains unresolved. They keep sending automated replies saying “wait 48 hours” or “72 hours,” but the refund never arrives. It’s frustrating and unacceptable to be charged for a trip I never took and to be ignored by customer service for so long. I demand Booking.com refund my money immediately and stop giving empty promises. This treatment is unfair and damaging to customers who rely on their service.
I made a 6-night reservation on Booking.com for July 7–13, paying a $140 prepayment as part of the booking process. Without any prior notice or consent, Booking.com canceled my reservation, claiming they could not collect the remaining payment. Even worse, they deducted $125 from my initial payment ...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
I booked a hotel in Venice through Booking.com, choosing a prepaid option with free cancellation, trusting the platform’s reputation. I canceled the reservation well before the allowed cancellation deadline, but it’s been over 2.5 months, and I still haven’t received my refund. Worse yet, neither t...
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