My Booking.com "Fancy Apartment" Scam I Lost My Money

I'm writing this in absolute outrage over a fraudulent experience with Booking.com. On May 31, 2025, I booked and paid online for a stay at the "Fancy Apartment by Train Station" through their platform, with check-in on June 3, 2025, and check-out on June 5, 2025. What was supposed to be a straightforward booking turned into a complete nightmare.

During my stay, I encountered a significant issue that forced me to contact Booking.com customer service immediately, providing all necessary documentation. Despite 11 days of back-and-forth communication, they have offered absolutely no resolution. Their final response was a shocking dismissal: they claim they tried to contact the property but received no response, therefore, they can't offer a refund or compensation.

This is utterly unacceptable! I made my reservation through Booking.com and paid them directly. For them to simply shrug their shoulders and say "the property isn't responding, we're not responsible" is a blatant evasion of their duty. This isn't just about my lost funds; it's a warning to anyone using their platform. Booking.com took my money, and as such, they are directly responsible for the fraudulent experience I endured.

I demand a full refund of my payment or appropriate compensation. If Booking.com fails to resolve this promptly, I will share my experience across all social media channels and international consumer protection platforms to ensure others are aware of their irresponsible practices.