I'm writing this in absolute outrage over a fraudulent experience with Booking.com. On May 31, 2025, I booked and paid online for a stay at the "Fancy Apartment by Train Station" through their platform, with check-in on June 3, 2025, and check-out on June 5, 2025. What was supposed to be a straightforward booking turned into a complete nightmare.
During my stay, I encountered a significant issue that forced me to contact Booking.com customer service immediately, providing all necessary documentation. Despite 11 days of back-and-forth communication, they have offered absolutely no resolution. Their final response was a shocking dismissal: they claim they tried to contact the property but received no response, therefore, they can't offer a refund or compensation.
This is utterly unacceptable! I made my reservation through Booking.com and paid them directly. For them to simply shrug their shoulders and say "the property isn't responding, we're not responsible" is a blatant evasion of their duty. This isn't just about my lost funds; it's a warning to anyone using their platform. Booking.com took my money, and as such, they are directly responsible for the fraudulent experience I endured.
I demand a full refund of my payment or appropriate compensation. If Booking.com fails to resolve this promptly, I will share my experience across all social media channels and international consumer protection platforms to ensure others are aware of their irresponsible practices.
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I am absolutely outraged and demanding immediate action from Booking.com. On June 16, 2025, a staggering ₺97,000 was charged to my credit card by Booking.com without my permission, any verification code, or a password. This unauthorized transaction is a blatant security breach and an absolute shock....
I booked a stay at Hotel Canal Walter Venezia in Venice through Booking.com for July 20–22, 2025 and paid the full amount in advance. Months later, at the end of April, Booking.com unilaterally canceled my reservation without any warning or valid reason. This left me completely stranded, as I had a...
I am absolutely furious with Booking.com! We made an international hotel reservation and paid for it through your mobile app. But when we arrived at the supposed hotel on the scheduled date, the receptionist told us it wasn't a hotel at all, but an apartment building, and we needed to contact the ap...
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