Booking.com Scam - My Hotel Vanished, I Paid Twice
I am absolutely furious with Booking.com! We made an international hotel reservation and paid for it through your mobile app. But when we arrived at the supposed hotel on the scheduled date, the receptionist told us it wasn't a hotel at all, but an apartment building, and we needed to contact the apartment owner!
We tried desperately to reach any Booking.com representative, but we couldn't get through to anyone, and our calls to their phone numbers went unanswered. To avoid wasting more time, we were forced to book another hotel through Booking.com for the same dates to ensure we had a place to stay. We completed our vacation, but the nightmare didn't end there.
Despite sending countless messages and refund requests to Booking.com after our trip, we received zero human response—only automated bot replies. This platform's reliability is now seriously in question. We chose that initial place based on positive reviews and ratings, but Booking.com completely abandoned us and refused to communicate when things went wrong.
Booking.com, you need to take responsibility for this fraudulent booking and refund our money immediately! You facilitated a booking for a non-existent hotel, leaving us stranded and forcing us to pay twice. Stop hiding behind automated systems and contact us to resolve this massive injustice now!
