I am absolutely furious with Booking.com! We made an international hotel reservation and paid for it through your mobile app. But when we arrived at the supposed hotel on the scheduled date, the receptionist told us it wasn't a hotel at all, but an apartment building, and we needed to contact the apartment owner!
We tried desperately to reach any Booking.com representative, but we couldn't get through to anyone, and our calls to their phone numbers went unanswered. To avoid wasting more time, we were forced to book another hotel through Booking.com for the same dates to ensure we had a place to stay. We completed our vacation, but the nightmare didn't end there.
Despite sending countless messages and refund requests to Booking.com after our trip, we received zero human response—only automated bot replies. This platform's reliability is now seriously in question. We chose that initial place based on positive reviews and ratings, but Booking.com completely abandoned us and refused to communicate when things went wrong.
Booking.com, you need to take responsibility for this fraudulent booking and refund our money immediately! You facilitated a booking for a non-existent hotel, leaving us stranded and forcing us to pay twice. Stop hiding behind automated systems and contact us to resolve this massive injustice now!
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I am absolutely furious with Booking.com! As someone who constantly makes reservations through your platform, I was shocked to receive a message from the "hotel" threatening to cancel my reservation if I didn't pay within 6 hours. Even after I made the payment, your system still showed that payment ...
I am absolutely furious with Booking.com! This hotel, working in conjunction with Booking, completely scammed us. We were left high and dry, and we documented everything. I submitted all our evidence to customer service, but absolutely no one has bothered to help us! It's clear that Booking.com comp...
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