I made a reservation via Booking.com for Pickalbatros Hotels & Resorts from June 29 to July 4, 2025. Shortly after booking, I received what looked like an official message through Booking.com’s own messaging system. The message claimed to be from the hotel and instructed me to confirm my credit card details via a private link to avoid cancellation.
Since the message appeared directly in Booking’s interface, I trusted it and entered my card information. Minutes later, I noticed two unauthorized charges of €388.50 each (₺)—a total of €777. I immediately contacted my bank and reported the fraudulent transactions.
When I spoke directly with the hotel, they confirmed the message didn’t come from them and told me they’ve received multiple similar complaints. They even proactively warn customers against these phishing attempts through independent messages.
Unfortunately, the issue didn’t stop there. Later the same day, I received a WhatsApp message from someone posing as hotel staff, using the name “j** m***,” who had access to my reservation dates and Booking confirmation number. This means my personal information was leaked to third parties—a major violation of privacy.
📌 I have screenshots of all messages, hotel correspondence, and proof of card transactions.
📌 I have reported this incident to my bank and also filed a formal complaint with the prosecutor’s office.
Here is what I expect from Booking.com:
A detailed explanation of how my card details and personal booking information were exposed,
A full investigation into whether this breach originated from their platform,
Clear, public warnings to users about this type of scam,
Immediate cancellation of the fraudulent transactions and full reimbursement of the damages I incurred.
It is completely unacceptable for a global platform like Booking.com to allow user data to be accessed and exploited this way. If these concerns are not addressed immediately, I will escalate the matter to media outlets and the consumer arbitration board. This breach needs urgent attention and accountability.
On August 12, 2025, at 23:49, I discovered that a hotel listed on Booking.com charged my credit card without my knowledge or consent. An amount of ₺35,770 (€726) was withdrawn from my account even though I never made a booking or authorized this payment. As the cardholder, I had absolutely nothing t...
On March 17, 2025, I discovered a 634.88 EUR (₺26,178.35) unauthorized charge made to my World Card under the name BKGHotel at Booking.com*. What’s alarming is that no 3D Secure notification, no message, no verification request—nothing—was sent to me before this massive transaction occurred. It was ...
I had a travel reservation on Booking.com. Six days before check-in, I was contacted by someone claiming to be the hotel’s check-in manager. The hotel name, confirmation amount, dates, and my credit card details were all correct. They sent me a code, saying it was just for card verification to secur...
I have never had any booking or affiliation with Booking.com, yet on my credit card, a charge of ₺24,648.91 was made without my knowledge or authorization. I immediately closed all my cards and contacted the bank to file a dispute. After that, I tried to reach Booking.com to report the fraudulent t...
There was a request from the hotel to update my reservation (Booking Number: 4113641085) through the Booking platform. On October 16, 2023, I received multiple messages and links from the hotel through the app, stating that my payment and reservation information needed to be updated within 24 hours,...
Comments