Aslı is satisfied with the result
Resolved
Booking.com Fraudulent Message Led to Payment, No Response from Support
Aslı
December 22, 2024 11:28 am
34"After 1 month of correspondence and follow-up, a refund was issued."
Ebru is completely dissatisfied with the result
Booking.com Reservation Update Issue and Unauthorized Hotel Charge
Ebru
October 20, 2023 2:48 pm
532
There was a request from the hotel to update my reservation (Booking Number: 4113641085) through the Booking platform. On October 16, 2023, I received multiple messages and links from the hotel through the app, stating that my payment and reservation information needed to be updated within 24 hours, or else my reservation would be canceled. I performed the required update using the provided link, resulting in a charge of 176 Euros for the hotel on my card.
Yesterday, I received an email from Booking.com expressing concerns about this transaction. In response, I also addressed this suspicious payment. I relied on the security assured to me through website messages and the provided link, thus proceeded with the update. Since all actions were taken through the Booking app, I had no security concerns. All correspondence with the hotel is traceable; all actions were conducted in the message section.
I request clarification on this situation.
Similar Complaints
Emre is completely dissatisfied with the result
Unexpected Hotel Charge from Booking.com
Emre
May 03, 2024 3:10 pm
181In early November, I made a hotel reservation through Booking.com for my visa application. I had selected the option to pay at the hotel for my payment method, and the reservation could be cancelled depending on my visa status. A few days later, on November 11, 2023, a charge of €370.80 appeared on ...
Aydan is completely dissatisfied with the result
Booking.com App Unauthorized Charges During Booking
Aydan
October 21, 3:23 pm
47On September 30, 2025, while trying to book a hotel for my Frankfurt trip through the Booking.com app, a warning appeared on the screen saying, “Payment for your previous reservation was not received.” The page displayed Booking.com logos, my reservation number, and personal details. It also showed ...
1 Supporter
1 Comment
I Was Scammed Through Booking.com Messages After Reserving Pickalbatros Hotels
Ezgi
May 31, 3:12 pm
-I made a reservation via Booking.com for Pickalbatros Hotels & Resorts from June 29 to July 4, 2025. Shortly after booking, I received what looked like an official message through Booking.com’s own messaging system. The message claimed to be from the hotel and instructed me to confirm my credit card...
Dont Trust Booking.com - They Dont Take Responsability for Security
Ester
July 11, 11:20 pm
16I had a travel reservation on Booking.com. Six days before check-in, I was contacted by someone claiming to be the hotel’s check-in manager. The hotel name, confirmation amount, dates, and my credit card details were all correct. They sent me a code, saying it was just for card verification to secur...
Comments