I booked a tour for two people through Booking.com, but on the day of the event, I was notified that the tour was canceled by the operator—not by me. This decision was entirely out of my control. When I contacted the tour provider about a refund, they told me to take it up with Booking.com customer service if I wanted my money back.
I reached out to Booking.com and provided full details, including screenshots of my conversation with the tour operator showing they were the ones who canceled. Despite submitting everything they asked for—photos, messages, explanations—I received no response for days. It’s incredibly frustrating.
Now I’m left without a tour, out of pocket, and ignored by both the vendor and Booking.com. I’m extremely disappointed with how this was handled. I didn’t cancel this tour—I was the one affected by someone else’s decision, and I’ve been completely let down on both ends.
I demand a full refund in ₺ for the canceled service and expect Booking.com to stand behind their users when things go wrong. Otherwise, what’s the point of using a trusted platform if they won’t protect your rights?
I had purchased a tour for two people through Booking.com. However, the tour was canceled by the organizer on the scheduled date we had selected. When I reached out for a refund, the organizer told me to contact Booking.com customer service. Since the refund was not issued, I sent an email to Bookin...
I booked a reservation through Booking.com, trusting the platform due to its reputation. However, my reservation was canceled by Booking.com without my knowledge or consent. To make matters worse, they have not refunded my payment. I have tried multiple times to reach out to their customer service,...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
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