I Was Denied a Refund on Booking.com After the Tour Operator Canceled

I booked a tour for two people through Booking.com, but on the day of the event, I was notified that the tour was canceled by the operator—not by me. This decision was entirely out of my control. When I contacted the tour provider about a refund, they told me to take it up with Booking.com customer service if I wanted my money back.

I reached out to Booking.com and provided full details, including screenshots of my conversation with the tour operator showing they were the ones who canceled. Despite submitting everything they asked for—photos, messages, explanations—I received no response for days. It’s incredibly frustrating.

Now I’m left without a tour, out of pocket, and ignored by both the vendor and Booking.com. I’m extremely disappointed with how this was handled. I didn’t cancel this tour—I was the one affected by someone else’s decision, and I’ve been completely let down on both ends.

I demand a full refund in ₺ for the canceled service and expect Booking.com to stand behind their users when things go wrong. Otherwise, what’s the point of using a trusted platform if they won’t protect your rights?