I’ve been using Booking.com for years and have reached Level 4 in their loyalty program, yet I’ve never received a single discount code. It makes no sense. What’s the criteria for sending these codes? They seem to go to people who don’t even travel, and then those codes just get passed around online.
As a frequent traveler who actually books and stays through the platform, I find this incredibly unfair. If anyone deserves to receive discount codes, it should be loyal users like me—not inactive accounts.
Right now, I want to make a reservation, but I don’t have access to any promotional codes. Booking.com, please explain how this system works and start rewarding real customers who actively use your platform. I expect a fair system and access to the benefits I’ve earned.
I have been using Booking.com for over 10 years, booking in 30+ different countries, and I am a Genius Level 3 member, which is supposed to offer the best discounts. However, I recently traveled with a friend who created a new account, and to my surprise, they were offered a much lower price than me...
I’ve been a loyal Booking.com user, with nearly 10 successful reservations completed through my account over time. I’ve never had any issues or policy violations, and I even reached a certain Genius level based on my consistent and problem-free activity. However, when I recently tried to log into m...
I am really dissatisfied with Booking.com's lack of communication over an issue with a recent visit. I submitted a complaint to resolve the issue, but all I've received are automated responses asking for the confirmation code, which I've already supplied several times. Despite giving all needed inf...
I’m a Genius Level 3 member on Booking.com and have made hundreds of reservations through the platform over the years. Despite having free cancellation on several upcoming bookings, the system is not allowing me to cancel them. This is unacceptable and completely out of line with what Booking.com pr...
Three days ago, my Booking.com account was closed without any explanation, and since then I have not received any response. Before the account was closed, I had already checked into a hotel reservation, and I had no other pending bookings. When I tried to log in, I was only given the option to subm...
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