Nazir

Complaints(2)

I Cannot Cancel My Free Cancellation Bookings on Booking.com Anymore

May 6, 2025 2:11 PM108

I am a Booking.com Genius Level 3 customer and made my last 11 reservations with the "free cancellation" option, but I’m... unable to cancel them. For the past month, the system hasn’t allowed me to manage any of my bookings, and as a result, I’m at risk of being charged €18,000. This is quite stressfu...

I Can’t Cancel My Free Booking as a Genius Level 3 User on Booking.com

Nazir

Booking.com

May 6, 2025 1:53 PM79

I’m a Genius Level 3 member on Booking.com and have made hundreds of reservations through the platform over the years. D...espite having free cancellation on several upcoming bookings, the system is not allowing me to cancel them. This is unacceptable and completely out of line with what Booking.com pr...