Three days ago, my Booking.com account was closed without any explanation, and since then I have not received any response. Before the account was closed, I had already checked into a hotel reservation, and I had no other pending bookings.
When I tried to log in, I was only given the option to submit a written message for contact, which I did, but I never received any reply. I was a Genius Level 2 member and had accumulated benefits in my account. In addition, I wanted to leave a review about the hotel where I stayed because it had violated Booking.com’s rules, but I can’t do so since my account has been shut down. This situation has caused me real inconvenience.
I request that my account be reactivated, that I receive a detailed explanation regarding why it was closed, that all of my accumulated rights be preserved, and that my ability to leave a review about the hotel be restored.
I’ve been a loyal Booking.com user, with nearly 10 successful reservations completed through my account over time. I’ve never had any issues or policy violations, and I even reached a certain Genius level based on my consistent and problem-free activity. However, when I recently tried to log into m...
In mid-September 2025, my Booking.com account was closed without any prior warning or explanation. I have been a loyal Booking.com user for many years, with nearly 200 past reservations saved under my profile. Suddenly, I can no longer access my account, my booking history, or any of my previous tra...
I have been locked out of my Booking account without any explanation. I’ve made only two reservations through the platform, both of which were completed without any issues. However, when I tried to log in recently, I received a message stating that my access was restricted due to "security reasons."...
I’m a Genius Level 3 member on Booking.com and have made hundreds of reservations through the platform over the years. Despite having free cancellation on several upcoming bookings, the system is not allowing me to cancel them. This is unacceptable and completely out of line with what Booking.com pr...
My Booking.com account (Bu***********@gmail.com) was suddenly disabled. I am currently abroad and have three separate hotel reservations. I was able to check into my first reservation at Ventus Hotel on September 28 without any problems. However, I also have a two-night reservation in Tirana on Octo...
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