I’m a Genius Level 3 member on Booking.com and have made hundreds of reservations through the platform over the years. Despite having free cancellation on several upcoming bookings, the system is not allowing me to cancel them. This is unacceptable and completely out of line with what Booking.com promises its loyal users.
I’ve tried to reach Booking.com customer service multiple times through their Turkey 800-number, but no one ever answers. When I try to get help through the app or website, I’m constantly redirected to contact the hotels directly—even though the reservations were made through Booking.com and are supposed to be managed on the platform. Shockingly, I couldn’t even find an official email address to reach them.
There is no dedicated support representative available for such urgent issues. The platform’s refusal to provide basic assistance is beyond frustrating and unprofessional. I am potentially facing a loss of ₺800,000 due to these reservations not being canceled on time. This could have massive financial consequences for me.
I am a Booking.com Genius Level 3 customer and made my last 11 reservations with the "free cancellation" option, but I’m unable to cancel them. For the past month, the system hasn’t allowed me to manage any of my bookings, and as a result, I’m at risk of being charged €18,000. This is quite stressfu...
I canceled my reservation through Booking.com over a month ago, and I’m still waiting for my ₺ refund. It’s completely unacceptable that this much time has passed without any resolution. I’ve tried to contact their support line at 0800448826367, but the number doesn’t work—there’s no way to reach an...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
Three days ago, my Booking.com account was closed without any explanation, and since then I have not received any response. Before the account was closed, I had already checked into a hotel reservation, and I had no other pending bookings. When I tried to log in, I was only given the option to subm...
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