I have been using Booking.com for over 10 years, booking in 30+ different countries, and I am a Genius Level 3 member, which is supposed to offer the best discounts. However, I recently traveled with a friend who created a new account, and to my surprise, they were offered a much lower price than me for the exact same hotel and room on the same platform (mobile app).
When I contacted Booking.com about this, instead of addressing my concern, they canceled my membership, and I had to go through the hassle of reactivating it. Why is a brand-new user getting a better deal than a loyal customer?
This happened again last night—same hotel, same room, yet I was charged more than my friend. The only difference? They are a citizen of another country.
This raises serious concerns:
Is Booking.com applying price discrimination based on nationality?
Is the Genius program actually worthless or even harmful?
If a new user gets a cheaper rate than a top-tier Genius member, what is the point of this loyalty system? Instead of offering benefits, it seems to make prices worse. Booking.com needs to fix this issue immediately!
I’m incredibly disappointed with Booking.com’s Genius program. After making 10 reservations, I reached Genius Level 2, which supposedly offers exclusive discounts like 15% off certain hotels. I found a hotel in Egypt that claimed to be discounted, with a promise of price matching if I found a lower ...
I’m a Genius Level 3 member on Booking.com and have made hundreds of reservations through the platform over the years. Despite having free cancellation on several upcoming bookings, the system is not allowing me to cancel them. This is unacceptable and completely out of line with what Booking.com pr...
Three days ago, my Booking.com account was closed without any explanation, and since then I have not received any response. Before the account was closed, I had already checked into a hotel reservation, and I had no other pending bookings. When I tried to log in, I was only given the option to subm...
I am a Booking.com Genius Level 3 customer and made my last 11 reservations with the "free cancellation" option, but I’m unable to cancel them. For the past month, the system hasn’t allowed me to manage any of my bookings, and as a result, I’m at risk of being charged €18,000. This is quite stressfu...
I’ve been a loyal Booking.com user, with nearly 10 successful reservations completed through my account over time. I’ve never had any issues or policy violations, and I even reached a certain Genius level based on my consistent and problem-free activity. However, when I recently tried to log into m...
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