I rented a car through Booking.com (Reservation ID: 792795426) for the period of January 30, 2025 – February 4, 2025, and I also purchased the full protection package offered by Booking.com. However, when I arrived at Europcar, they refused to accept the protection package provided by Booking.com.
As a result, I had no choice but to purchase an additional protection package directly from Europcar, which cost me €340 extra. This situation is completely unacceptable, as I had already paid for protection through Booking.com, expecting it to be valid.
I am requesting a full refund of the €340 I was forced to pay due to this issue. I have attached all the relevant documents as proof.
On July 20, 2025, I booked a car rental through Booking.com (confirmation number 658401310) with Europcar at Rome Fiumicino Airport, scheduled to start on July 22, 2025. When I arrived to collect the vehicle, I was told my driver’s license—although new—was “not compatible,” and they refused to hand ...
Hello, on April 9, 2025, I rented a car from Europcar in Geneva through Booking.com. Although I made only one reservation, I was charged twice. The se...
On September 30, 2025, I made a car rental booking through Booking.com with Europcar at Arlanda Airport, Sweden, under reservation number 630084814. However, at the time of pickup, I was unexpectedly informed that a €1,000 deposit was required. Since I was unable to pay such a high deposit, I had to...
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
On April 6, 2025, I rented a car in North Macedonia through Booking.com and paid the rental fee plus an additional €38.27 (₺ equivalent) for full protection coverage. The next day, when I arrived at the rental office to pick up the car, the Rent A Car agent told me they couldn’t see any record of th...
Comments