I booked a rental car through Booking.com, planning to pick it up in Podgorica and return it in Tivat. The total payment shown in the system was 70€, and I paid that amount. However, when picking up the car, I was forced to pay a 200€ deposit for Podgorica and another 200€ for Tivat because they are different locations, totaling 400€ in deposits.
Now, the rental company tells me the 200€ is an extra charge for different drop-off locations and other fees. If that’s the case, then what was the 70€ I paid to Booking.com for? I demand an immediate refund of that payment. This feels like a scam and unfair profit-taking. Booking.com and the rental company need to resolve this now and stop misleading customers.
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
Between September 5–12, 2025, I rented a car through Booking.com from Payless at Podgorica Airport (Reservation No: 671493738). I returned the vehicle on September 12 without any issues, and the return inspection report confirmed that the car had no damage or missing items. I received the official r...
I reserved and paid for a car through Booking.com from Grande Rent A Car at Pristina Airport, Kosovo, for May 26, 2024. When I picked up the car, they took a ₺300 deposit from my credit card. I was told, and Booking.com's site confirmed, that this deposit would be refunded a week after returning the...
We rented a car through Booking.com with Sixt's Bilbao branch, and we’re extremely disappointed with what happened. We prepaid $187.97 USD through Booking.com for the full rental fee, and when we picked up the car in Bilbao, we were also charged a €300 deposit on our credit card. Everything seemed f...
My family and I traveled to Sarajevo on July 3, 2025, and I booked a fully covered rental car through Booking.com. When I went to pick up the car, the local rental company demanded a 1,800€ deposit on my credit card. Although my card had sufficient limit and I authorized the hold, the company repeat...
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