I Face Missed 12% Booking.com Reward Due to Short Redemption Period

On July 21, I received an email from Booking.com informing me that a 12% reward credit had been added to my account. However, the redemption period was set to expire on July 23 — giving me only two days to use it. Due to my busy schedule, I did not see the email in time and was unable to take advantage of the reward within the very short time frame provided.

I later made a reservation (no. 5447**5603) on July 31 and wanted to apply the 12% reward to this booking. I attempted to contact Booking.com customer service by phone, but since it was the weekend, I could not reach an agent. I also sent an email regarding this matter but have yet to receive a reply.

I request that Booking.com extend the validity of the 12% reward credit and allow me to apply it to my existing reservation. This would be a fair resolution given that the initial redemption window was unreasonably short, and I was given no additional reminder or flexibility to use the reward.