On July 21, I received an email from Booking.com informing me that a 12% reward credit had been added to my account. However, the redemption period was set to expire on July 23 — giving me only two days to use it. Due to my busy schedule, I did not see the email in time and was unable to take advantage of the reward within the very short time frame provided.
I later made a reservation (no. 5447**5603) on July 31 and wanted to apply the 12% reward to this booking. I attempted to contact Booking.com customer service by phone, but since it was the weekend, I could not reach an agent. I also sent an email regarding this matter but have yet to receive a reply.
I request that Booking.com extend the validity of the 12% reward credit and allow me to apply it to my existing reservation. This would be a fair resolution given that the initial redemption window was unreasonably short, and I was given no additional reminder or flexibility to use the reward.
I canceled my reservation on Booking.com, but my refund has still not been credited to my account. It has already been 12 days since the cancellation, and there has been no sign of the money being returned. This delay is extremely frustrating and unacceptable, especially considering how quickly paym...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
Dear Booking.com Support Team, I have sent you several messages, but you haven’t replied yet. I did not make this reservation, just as I did not make any other flight reservation, and the credit I received as a reward was mysteriously spent, supposedly on these reservations that I never made. Please...
On June 29, I made a reservation through Booking.com for Hotel Millennium by Acon, with reservation number 4828425893. Both the hotel's general information and room details clearly stated "free cancellation." Due to personal reasons, I had to cancel my reservation on the same day. After 12 days with...
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