On June 29, I made a reservation through Booking.com for Hotel Millennium by Acon, with reservation number 4828425893. Both the hotel's general information and room details clearly stated "free cancellation." Due to personal reasons, I had to cancel my reservation on the same day. After 12 days without a refund, I contacted Booking.com customer service, who confirmed I had an unreturned payment. When searching for the hotel, the first page advertises free cancellation to attract customers. Despite selecting a standard room and the site stating free cancellation until July 2, they're now using different explanations to deny my refund. This raises doubts about the accuracy of hotel information published on Booking.com. We've seen that they can surprisingly contradict what's clearly written on their site. I'm requesting my refund be processed as soon as possible.
I canceled my reservation on Booking.com, but my refund has still not been credited to my account. It has already been 12 days since the cancellation, and there has been no sign of the money being returned. This delay is extremely frustrating and unacceptable, especially considering how quickly paym...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
I made a free cancellation on Booking.com, yet after 2 months, I still haven’t received my refund. Neither Booking.com nor the hotel has provided any explanation or resolution regarding this issue. Initially, Booking.com stated that the refund would be processed within 15 business days, while the h...
I recently made a reservation through Booking.com (reservation number 4578284205) for three rooms from November 9-12. I requested the cancellation of just one room via the platform, which indicated the request would be sent to the property for processing. To my shock, the next day, I received a mess...
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