I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking.
When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation likely didn’t go through, and I would receive a refund within 7 to 12 days. But it has now been well beyond 12 days, and the money has still not been refunded to my account.
This is completely unacceptable. I trusted Booking.com to handle my reservation, and instead, I'm left without a booking and out of pocket. I demand that Booking.com immediately refund my payment and improve transparency in situations where the reservation fails but payment is still processed. Customers should not be left in limbo after a failed transaction.
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
I canceled my reservation on Booking.com, but my refund has still not been credited to my account. It has already been 12 days since the cancellation, and there has been no sign of the money being returned. This delay is extremely frustrating and unacceptable, especially considering how quickly paym...
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