Canasta Hotel Blackpool Room Condition and Full Refund Request

I recently booked a family room at Canasta Hotel Blackpool from the 3rd to the 7th and unfortunately we were unable to stay there due to the condition of the room. When we arrived and entered the room, the door lock on the room was hanging off and we could not properly close or secure the door. The toilet was in poor condition, the carpet smelled badly as soon as we walked into the room, and the whole room had an unpleasant smell. Because of these issues, we only spent about 10 minutes in the room and decided that we could not stay there under those conditions. Given that we did not stay at the hotel and left immediately due to the broken door lock and the unacceptable state and smell of the room, I kindly request a full refund of the amount paid for this booking. I expect this matter to be reviewed urgently and my refund to be processed as soon as possible.