I booked a hotel through Booking.com and requested a date change just one day after reserving. They told me the booking was non-refundable, so I canceled the change request and decided to go as planned.
The hotel was 270 km away from my home and located abroad, and I traveled there with my spouse. But when we arrived, the front desk told us that the reservation had been canceled by Booking.com, even though it was still showing as active and confirmed in my account.
Worse, the hotel said they never received the payment I made through Booking, and I was forced to pay a second time just to be allowed to check in. I submitted a complaint to Booking.com immediately, but I have received no response to this day.
It is completely unacceptable that I had to pay twice, especially when Booking.com continues to show the reservation as valid and confirmed. I demand a full refund of the double charge, an explanation for this major error, and that Booking.com take responsibility for the financial loss and stress this caused.
I requested a date change for the hotel reservation I made through Booking 1 day after the reservation, but they said that it was not refundable and I gave up postponing. My wife and I came to a hotel abroad, which is 270 km away from my home, and the hotel said that the reservation, which was still...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
I recently booked a hotel in Bulgaria through Booking.com, but during the payment process, the system charged me twice. Instead of the correct €350, a total of €700 was withdrawn from my account. My stay has not even taken place yet, but I am already dealing with this serious billing issue. For the...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I booked and paid for a hotel through Booking.com, carefully selecting the dates I needed. However, after confirming the payment, I noticed that my reservation was set for completely different dates. When I clicked on the hotel details, I realized that the property had automatically changed my booki...
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