Booking.com Showed My Reservation as Active But Hotel Said It Was Canceled
I booked a hotel through Booking.com and requested a date change just one day after reserving. They told me the booking was non-refundable, so I canceled the change request and decided to go as planned.
The hotel was 270 km away from my home and located abroad, and I traveled there with my spouse. But when we arrived, the front desk told us that the reservation had been canceled by Booking.com, even though it was still showing as active and confirmed in my account.
Worse, the hotel said they never received the payment I made through Booking, and I was forced to pay a second time just to be allowed to check in. I submitted a complaint to Booking.com immediately, but I have received no response to this day.
It is completely unacceptable that I had to pay twice, especially when Booking.com continues to show the reservation as valid and confirmed. I demand a full refund of the double charge, an explanation for this major error, and that Booking.com take responsibility for the financial loss and stress this caused.
Booking requested the payment document for the hotel I booked, I sent the receipt and invoice, but they did not respond afterwards and I have not received my refund.
I have sent multiple emails since May, but they are not responding. The hotel says it hasn't received the payment and that my money is with Booking. Congratulations to the UK-based company for victimizing me from 2,000 km away!
