I made a reservation for the Rome Experience Hostel in Rome through Booking. When I arrived at the address, I found a hotel that had absolutely nothing to do with the photos I had seen. They gave me a room without a door (yes, without a door). When I objected (in 42-degree heat), they gave me a room with no air conditioning but at least it had a door. I reluctantly accepted the sweltering heat, only to find out that this time, the door had no handle (yes, no handle). It was nothing short of a barn, not a hostel!
When I complained to Booking for a refund on the same day, they suggested contacting the hostel directly. Of course, the hostel didn't even bother to respond. Why would they?
Booking should stand by the customer here. After all, I purchased the hostel through Booking. I immediately proved with photos how disgraceful the place they sold me was and how unrelated it was to what I bought. It's a complete scam, and Booking should refund me for the hostel and not send payment to them. Yet, they took no action against the hostel and refused to refund me. They simply sell the listings and don't stand by the customer even in such scam situations. Never!
Despite receiving numerous complaints about this hostel, Booking continues to sell it. I demand a refund for this disgraceful experience (£37.75 - confirmation number: 3711474069).
My wife and daughter made a hotel reservation in Rome through Booking.com, but when they arrived in the city, they were shocked to discover that the hotel didn’t even exist. They were completely stranded in a foreign country with nowhere to stay. To make matters worse, Booking.com refused to refund ...
We booked a hotel called "Budget Vienna" through Booking.com, but upon arrival, we discovered it was actually a hostel. The moment we entered, we were met with an overwhelming stench, and the place was filthy. The room provided was tiny and entirely unfit for two people, with no regard for basic hea...
I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely n...
On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...
I booked a stay at the Grey & White Hotel in Rome through Booking.com for March 11–14, 2025. During my stay, there was no heating in the room, and we were freezing throughout the night. No one offered any help, and Booking.com’s customer service was unavailable after hours. The host also never respo...
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