Between September 23–26, I booked an apartment called Acropolis Sweet House 3 in the Plaka area of Athens through Booking.com (Reservation No: 6836715478). The reservation cost was around ₺15,000. However, starting from September 22, the host completely cut off communication with me, and I was unable to check into the apartment.
During this process, I called Booking.com customer service several times, but they did not treat the matter seriously and offered me no solution. Although Booking.com claimed they could reach the host, I never received my money back, nor was I provided with an alternative accommodation or transfer option. In the end, I had to resolve the problem myself and spent more than ₺22,000 on a new 3-night stay.
This is the first time I’ve experienced such an issue, and I cannot accept that Booking.com failed to step in and protect my rights in this situation. I request that all of my losses be compensated and that the full amount I paid be refunded.
I booked a stay through Booking.com at a property called White House in Târgu Jiu for September 27–28, paying ₺1,537 with my credit card. My reservation was confirmed (Reservation No: 5836583025). However, when I arrived at the property, the host called me and informed me that there were no availab...
I booked and fully paid for a room through Booking.com over 15 days ago, but when I arrived, I couldn’t check in. The property owner had canceled the reservation and told me I could get a refund directly from Booking.com. However, it’s been over a month, and I still haven’t received my refund. Despi...
I’m extremely disappointed with my experience using Booking.com. I booked a stay at Thessaloniki Center Luxury Apartment in Greece through the app, expecting a smooth and reliable process. Unfortunately, things went terribly wrong once I arrived. The apartment had several issues that made my stay un...
On May 15, I booked a room at a hotel called Pink Mango in Athens through Booking.com. The listing clearly stated that the reservation was fully refundable and required no prepayment. However, just one day later, ₺10,000 was withdrawn from my account without warning. Unfortunately, I couldn’t get m...
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