I made a reservation through Booking.com on July 12, 2024, for a hotel in Sharm El Sheikh, Egypt, with confirmation code 49523683556. I received a message the next day stating that I needed to load my card for a one-night advance payment. After adding funds to my card, I completed the payment, resulting in a charge of 20,191.60 ₺ from At Hotel Booking. Despite this, my reservation was canceled.
I am unable to reach Booking.com and, when contacting the hotel, they claim they have not received the payment and are unable to provide any documentation of the transaction. I will be filing a complaint with the authorities if this issue is not resolved. Booking.com is causing significant inconvenience to consumers.
I request immediate assistance to resolve this matter.
I signed up for an account on Booking.com and went ahead to book a hotel in Sharm El Sheikh. I made the payment using my credit card. Just three days before our trip, Booking.com suddenly closed my account and canceled my reservation without any explanation whatsoever. After multiple attempts, I was...
I booked a hotel reservation in Sharm El Sheikh through Booking.com and paid for it with my credit card. Three days before my trip, Booking.com closed my account without explanation and canceled my reservation for no reason. I could not access my account, reservation, or site representatives. Even ...
On July 26, I made a standard hotel reservation through Booking.com for Pickalbatros Laguna Club Resort Hotel in Sharm El Sheikh, Egypt. My reservation was confirmed, and $681.15 was charged to my credit card. However, on August 7, due to an error caused by Booking.com, my reservation was canceled. ...
Months ago, I booked Meraki Resort Hotel in Sharm El Sheikh through Booking.com for August 18–23. I completed the payment by credit card, and my reservation was confirmed. Both my bank statement and Booking.com’s confirmation email clearly showed that the payment had been received. But when I arriv...
On July 26, I booked a standard room at Pickalbatros Laguna Club Resort Hotel in Sharm El Sheikh, Egypt, through Booking.com. My reservation was confi...
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