Booking.com Reservation 49523683556 Payment Issue for Sharm El Sheikh Hotel

Halil
Halil
Booking.com
July 30, 2024 1:27 PM128

I made a reservation through Booking.com on July 12, 2024, for a hotel in Sharm El Sheikh, Egypt, with confirmation code 49523683556. I received a message the next day stating that I needed to load my card for a one-night advance payment. After adding funds to my card, I completed the payment, resulting in a charge of 20,191.60 ₺ from At Hotel Booking. Despite this, my reservation was canceled.

I am unable to reach Booking.com and, when contacting the hotel, they claim they have not received the payment and are unable to provide any documentation of the transaction. I will be filing a complaint with the authorities if this issue is not resolved. Booking.com is causing significant inconvenience to consumers.

I request immediate assistance to resolve this matter.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Even though I had to cancel the trip, I still had to pay for a Booking.com vacation that I didn't take. How can I handle this mistake in the best way?

361 Complaint

I arrived at the property, and they claimed they had no record of my Booking.com reservation. What steps can I take to resolve this situation?

275 Complaint

Similar Complaints

1

Booking.com Reservation Cancellation without Explanation

Şerife
Şerife
Booking.com
April 6, 2024 7:04 PM197

I signed up for an account on Booking.com and went ahead to book a hotel in Sharm El Sheikh. I made the payment using my...

1

Booking.com Canceled My Hotel Reservation and Seized My Money

Şerife
Şerife
Booking.com
April 6, 2024 7:17 PM701

I booked a hotel reservation in Sharm El Sheikh through Booking.com and paid for it with my credit card. Three days befo...

Booking.com Hotel Reservation Cancelation Issue

Semih
Semih
Booking.com
August 9, 2025 2:14 PM55

On July 26, I made a standard hotel reservation through Booking.com for Pickalbatros Laguna Club Resort Hotel in Sharm E...