On December 3, 2025, I made a reservation through Booking.com for Airgate Airport Hotel with a total payment of $23 USD. I canceled the reservation two days later, and I was informed that a refund would be issued and that the money would be credited back to my account. I was also told that the refund would be completed within 7 to 12 days.
However, even though the stated time period has passed, the money has still not been credited to my account. Despite sending multiple messages through Booking.com, the only response I see in the system is “paid, your refund has been processed,” yet no payment appears in my bank account.
I am requesting that the refund actually be credited to my account and that the refund process be clearly explained. If necessary, I also ask that proof such as a bank receipt, transaction reference number, or confirmation document be provided to me.
I canceled my reservation on Booking.com, but my refund has still not been credited to my account. It has already been 12 days since the cancellation, and there has been no sign of the money being returned. This delay is extremely frustrating and unacceptable, especially considering how quickly paym...
On February 17, 2025, I canceled a hotel reservation on Booking.com in full accordance with the cancellation policy. Shortly after, I received an email from Booking confirming that the refund had been processed and would be credited to my account within 7–12 business days. However, as of April 11, 2...
I made a reservation through Booking.com for a property in Mulhouse, France on December 27, and I canceled the reservation on the same day, December 27. I paid a total of €205 by credit card. After canceling the reservation, the system shows that the refund request has been received, but the refund...
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