On February 17, 2025, I canceled a hotel reservation on Booking.com in full accordance with the cancellation policy. Shortly after, I received an email from Booking confirming that the refund had been processed and would be credited to my account within 7–12 business days. However, as of April 11, 2025, the refund has still not been received.
Since my bank (Ziraat Bank) could not locate any incoming transaction, Booking provided me with an ARN code and instructed me to submit it to the bank. Despite multiple attempts and extensive back-and-forth with both parties, the issue remains unresolved. I’m now being forced to pay for a charge that was canceled and never physically used. This situation is unacceptable. I’ve done everything asked of me, yet I’m still without a refund and increasingly frustrated. Booking.com, I demand that this refund be completed immediately.
I booked a stay at Trip Inn Zurich Hotel in Zurich, Switzerland through Booking.com with confirmation number 4602732168 and PIN 2222. I canceled my reservation on January 27, 2025, well within the free cancellation period. Shortly after, I received an email from Booking.com confirming that my refund...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
I made a hotel reservation on Booking.com, and the payment was successfully charged to my credit card. However, the reservation was later canceled by Booking.com, and the refund has not been processed to my card. When I contacted Booking.com, they told me to follow up with my bank, but the bank dire...
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