I made a hotel reservation through Booking.com for “Burlington Residence - Mayfair Border” for the dates 12–17 July. To secure the booking, Booking.com emailed me stating that payment was needed, and shortly after the property owner sent an invoice to my email. I paid the requested amount, and the total I was charged, including bank fee, came to £1,675. Despite having paid, the property later cancelled my booking without giving me any explanation or prior information. In my Booking.com account it only shows “free cancellation”, but there is no clear information anywhere about my refund, the status of my payment, or how and when my money will be returned. At the same time, it appears that the money has already been sent to the owner after they issued the invoice. After the cancellation I tried to contact the property via the Booking.com messaging platform, but my messages fail to send and I keep getting an error that they could not be delivered. I also tried to reach Booking.com customer service by email, but my emails either go to a no-reply address or receive no response at all, and the support within Booking.com is only automated AI replies, which do not address my case or provide any solution. I am left without a confirmed place to stay and with £1,675 already paid and no clear information or assistance from either the property or Booking.com. I request that the full amount of £1,675, including the bank fee, be refunded to me as soon as possible, and that I receive written confirmation of the refund and clarification on how this situation was allowed to occur after I followed the payment instructions provided by Booking.com and the property.
We made a reservation on May 27th and had to cancel it just 15 minutes later. We didn’t use any service of the property, nor did we cause any inconvenience. We even canceled well within the same hour, thinking it wouldn’t be a problem. Yesterday, we found out that the property has not refunded the a...
I made a hotel reservation through Booking.com for December 29, 2024, but the hotel has no record of my booking. Despite this, the payment was taken from my account, and I haven’t received a refund. Trying to resolve this has been a nightmare. There is no actual customer support to contact—just aut...
I made a reservation through Booking.com for Pangkor Fish House in Malaysia on February 28, 2026, at approximately 1:28 PM. Shortly after completing the booking, the system canceled it, stating that the property was not available. However, my card was still charged 243 MYR. On the same day, at aro...
On June 6, 2025, I booked the “3 Bedroom Apartment at the Chelsea Waterfront” listed by Trust Remscheid on Booking.com. The reservation clearly stated that in the event of cancellation, the full amount—£1,600.72—would be refunded. Unfortunately, I had to cancel the booking, and when I tried contacti...
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