Booking.com Property Closed and Not Bookable Since February

I am a partner with a studio apartment listed on Booking.com, and since February, my property has been marked as “Closed/Not bookable,” which prevents guests from making reservations.

This issue has been ongoing for several months and is directly impacting my ability to receive bookings and generate income through your platform. I contacted customer support and was informed that a verification letter would be sent to confirm my property’s location. However, as of today, I have not received any letter, and my property remains closed and unavailable for booking.

I have been waiting for this verification for a long time without any clear updates or resolution. I kindly request that my property be reopened and made available for bookings as soon as possible, or that the location verification process be urgently completed so guests can begin making reservations again.

I would also appreciate clear guidance on whether any additional steps are required on my end to resolve this issue without further delay.