We booked a hotel in Paris through Booking.com and later noticed that the price for the same stay dropped after our check-in date. Upon contacting Booking.com, they acknowledged the price difference and confirmed via email that we were eligible for a €290 refund under their price match policy.
Following our stay, I sent them the hotel payment invoice multiple times as requested, but I haven’t received any response since. It’s extremely frustrating to be promised a refund in writing and then completely ignored afterward. I’ve waited patiently and followed all the instructions, yet no progress has been made.
Booking.com, you need to honor your commitment. I’m requesting an immediate follow-up and refund as promised. This lack of communication and accountability is unacceptable from a global travel platform. Keep your word and resolve this matter now.
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
I booked and paid for a hotel reservation through Booking.com. Just two days after my booking, I noticed that the prices for the same stay had dropped by 40%. Naturally, I reached out for assistance. The hotel directed me to contact Booking.com customer service, but I have yet to receive a response....
Between March 15–20, I booked a hotel through Booking.com for $852.82. The very next day, I noticed the exact same room with the same conditions listed on their website for $718.72. I immediately submitted a price match request through their “Price Match Guarantee” section. They called me and asked...
I made a hotel reservation in Paris through Booking.com, but due to an unexpected change in my travel plans, I needed to reschedule the booking dates. I contacted the hotel directly, and they were extremely cooperative — they told me they’d be happy to proceed with the cancellation or date change as...
I canceled my hotel reservation for February 14-20 in Paris, but the 91.63 USD charged to my card has still not been refunded. This amount should have been processed by Hotel Virgina Paris, but it has yet to appear in my bank account. Despite following up, there has been no resolution. I expect Book...
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