Between March 15–20, I booked a hotel through Booking.com for $852.82. The very next day, I noticed the exact same room with the same conditions listed on their website for $718.72. I immediately submitted a price match request through their “Price Match Guarantee” section.
They called me and asked for a screenshot and the link to the lower-priced listing. I sent the requested proof just 1 hour and 29 minutes after receiving their email—well within a reasonable timeframe. They assured me that after my trip, the $134.10 price difference would be refunded to my account.
But a few days later, I received an email saying I didn’t reply within 24 hours, so they wouldn’t honor the price match. This is completely false and unacceptable. I followed every instruction and still got denied.
Booking.com is misleading its customers by promoting a price match policy they don’t actually honor—even when the evidence is clear and the response is timely. I demand that the ₺ equivalent of $134.10 be refunded to me immediately, and I urge Booking.com to stop making empty promises to loyal users.
Booking.com is failing to uphold its price match guarantee, even after I provided all required screenshots showing a lower price. Each time, they come up with a different excuse to deny my request. Additionally, during phone calls, the line disconnects abruptly, and they never bother to call back. T...
I made a hotel reservation through Booking.com, but just 10 minutes later, I found the exact same room on another site for €104 less. I immediately called Booking.com customer service to cancel my reservation and rebook at the lower price. They assured me that they could match the price and that the...
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
We booked a hotel in Paris through Booking.com and later noticed that the price for the same stay dropped after our check-in date. Upon contacting Booking.com, they acknowledged the price difference and confirmed via email that we were eligible for a €290 refund under their price match policy. Foll...
I booked a hotel in Edinburgh through Booking.com for July 21–24, 2025, under reservation number 5608****28. I made the reservation back in June for £678, including breakfast. However, on July 8, I noticed that the exact same room — again with breakfast included — dropped to £628. Naturally, I submi...
Comments