I canceled my hotel reservation for February 14-20 in Paris, but the 91.63 USD charged to my card has still not been refunded. This amount should have been processed by Hotel Virgina Paris, but it has yet to appear in my bank account. Despite following up, there has been no resolution. I expect Booking.com’s customer service team to take immediate action and contact the hotel if necessary to ensure my refund is processed without further delays. This level of inaction and lack of communication is unacceptable. I trusted Booking.com to handle my reservation and refund promptly, and I demand my 91.63 USD to be returned to my account now!
We booked a hotel in Paris through Booking.com and later noticed that the price for the same stay dropped after our check-in date. Upon contacting Booking.com, they acknowledged the price difference and confirmed via email that we were eligible for a €290 refund under their price match policy. Foll...
I made a hotel reservation on Booking.com, and the payment was successfully charged to my credit card. However, the reservation was later canceled by Booking.com, and the refund has not been processed to my card. When I contacted Booking.com, they told me to follow up with my bank, but the bank dire...
I canceled my standard hotel reservation at Hotel Saint Pierre – Paris on October 7, 2025, 13 days ago, but the refund has still not been credited to my account. My confirmation number is 5289****19 and PIN code is 3052. The payment was made directly through Booking.com with my bank card. After not...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I booked a hotel through Booking.com, but the location was highly inconvenient, requiring ferry transportation. Due to this, I canceled the reservation. Despite the cancellation, the payment was still taken from my account, and I have yet to receive a refund. I’ve tried contacting the hotel, but th...
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