Booking.com is failing to uphold its price match guarantee, even after I provided all required screenshots showing a lower price. Each time, they come up with a different excuse to deny my request. Additionally, during phone calls, the line disconnects abruptly, and they never bother to call back. This lack of accountability and disregard for customer support is frustrating. Booking.com, I expect you to honor your policy and refund the difference as promised. Your customers deserve a straightforward and reliable resolution, not excuses and unreturned calls.
I ran into a problem with Booking.com recently. I discovered a better price for my reservation on a different site, and even after going through their process and sending all the necessary screenshots, they didn’t uphold their price match guarantee. Each time I reached out, I got a new excuse for th...
Between March 15–20, I booked a hotel through Booking.com for $852.82. The very next day, I noticed the exact same room with the same conditions listed on their website for $718.72. I immediately submitted a price match request through their “Price Match Guarantee” section. They called me and asked...
Booking.com is failing to uphold its price match guarantee, despite my providing all required screenshots that show a lower price. Customer Service is a joke; they do not even bother to respond to messages in five days. They are most probably manipulating the market and deceiving customers with no s...
I booked a 3-night hotel stay through Booking.com, fully aware that there was a 1-night cancellation penalty. Later, just out of curiosity, I checked the same room for the exact same dates on the hotel’s official website—and to my surprise, it was 15% cheaper. Naturally, I contacted Booking.com cus...
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
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