I booked a 3-night hotel stay through Booking.com, fully aware that there was a 1-night cancellation penalty. Later, just out of curiosity, I checked the same room for the exact same dates on the hotel’s official website—and to my surprise, it was 15% cheaper.
Naturally, I contacted Booking.com customer service through the app to report the price difference and ask for a resolution. But no one ever responded. Not even a generic reply. It’s incredibly disappointing for a platform that claims to offer competitive pricing and professional service.
Don’t be fooled by Booking.com's corporate appearance. When a problem arises, they’re nowhere to be found. I feel misled and overcharged. Booking.com, I expect a price adjustment or refund of the difference immediately. This is not how you treat loyal customers.
I booked and paid for a hotel reservation through Booking.com. Just two days after my booking, I noticed that the prices for the same stay had dropped by 40%. Naturally, I reached out for assistance. The hotel directed me to contact Booking.com customer service, but I have yet to receive a response....
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
Booking.com is failing to uphold its price match guarantee, even after I provided all required screenshots showing a lower price. Each time, they come up with a different excuse to deny my request. Additionally, during phone calls, the line disconnects abruptly, and they never bother to call back. T...
Between March 15–20, I booked a hotel through Booking.com for $852.82. The very next day, I noticed the exact same room with the same conditions listed on their website for $718.72. I immediately submitted a price match request through their “Price Match Guarantee” section. They called me and asked...
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
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