Booking.com Refuses Refund for Dirty and Unacceptable Hotel Rooms in Amsterdam
A few weeks ago, I booked two rooms through Booking.com for my stay in Amsterdam, but the experience was a nightmare. Upon arrival, we were appalled by the dirty rooms and an unbearable odor. When we complained to the hotel owner, they dismissed our concerns, claiming it was normal and that our expectations were too high. Left with no choice, we canceled our reservation and found alternative accommodation.
Despite canceling, the hotel charged us for one night, which is entirely unfair given the condition of the rooms. I contacted Booking.com customer service multiple times, yet they failed to provide a resolution. For a platform that charges significant commissions, shouldn’t Booking.com ensure quality and offer support in such situations? Instead, it seems their approach is to ignore the issue and hope I forget about it.
I demand a refund for the night we were charged and a proper response from Booking.com. Customers deserve accountability and solutions, not silence.
