A few weeks ago, I booked two rooms through Booking.com for my stay in Amsterdam, but the experience was a nightmare. Upon arrival, we were appalled by the dirty rooms and an unbearable odor. When we complained to the hotel owner, they dismissed our concerns, claiming it was normal and that our expectations were too high. Left with no choice, we canceled our reservation and found alternative accommodation.
Despite canceling, the hotel charged us for one night, which is entirely unfair given the condition of the rooms. I contacted Booking.com customer service multiple times, yet they failed to provide a resolution. For a platform that charges significant commissions, shouldn’t Booking.com ensure quality and offer support in such situations? Instead, it seems their approach is to ignore the issue and hope I forget about it.
I demand a refund for the night we were charged and a proper response from Booking.com. Customers deserve accountability and solutions, not silence.
I booked a hotel through Booking.com and had one of the worst experiences of my life. Despite the terrible conditions, Booking.com didn’t reach out once during my stay to check in or offer help. The room looked nothing like the photos. It was tiny, dark like a tomb, and there was barely space to mov...
I booked a 3-night hotel stay through Booking.com, fully aware that there was a 1-night cancellation penalty. Later, just out of curiosity, I checked the same room for the exact same dates on the hotel’s official website—and to my surprise, it was 15% cheaper. Naturally, I contacted Booking.com cus...
I booked a non-refundable one-night stay in İzmir through Booking.com for February 22. However, due to severe weather conditions, my 10 AM flight was canceled at 5 AM, forcing me to cancel my reservation. Since this was beyond my control, I contacted Booking.com to request a refund, but customer ser...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
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