Booking.com Hotel Stay Disappointing – Dirty Room and Poor Service

During my stay at a Taj hotel in Mumbai from 14 August to 16 August, I experienced serious cleanliness and service issues that were completely unacceptable for a property of this level. The room given to me was dirty, and the overall cleanliness did not meet even basic standards. On top of this, the service provided by the staff was very bad and far below what I expected when choosing this hotel. I raised my concerns with the hotel staff during my stay, but despite complaining, the situation was not resolved in a satisfactory way and I did not feel that my concerns were taken seriously. Because of the dirty room and poor service throughout my stay, I believe I did not receive the quality or comfort I paid for. I kindly request a full refund for my stay between 14 and 16 August, as the experience was far from what Taj promises and what a guest reasonably expects.