I’m incredibly disappointed with Booking.com’s Genius program. After making 10 reservations, I reached Genius Level 2, which supposedly offers exclusive discounts like 15% off certain hotels. I found a hotel in Egypt that claimed to be discounted, with a promise of price matching if I found a lower price elsewhere. However, when I checked another reliable booking site, the same hotel was $10 cheaper, meaning the "15% discount" was completely false. The Genius program is misleading, and the price match guarantee is just a gimmick. Booking.com needs to stop these deceptive practices and provide genuine discounts or honor their price matching promise. This is unacceptable, and I expect a resolution to this issue!
I have been using Booking.com for over 10 years, booking in 30+ different countries, and I am a Genius Level 3 member, which is supposed to offer the best discounts. However, I recently traveled with a friend who created a new account, and to my surprise, they were offered a much lower price than me...
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
I’m a Genius Level 3 member on Booking.com and have made hundreds of reservations through the platform over the years. Despite having free cancellation on several upcoming bookings, the system is not allowing me to cancel them. This is unacceptable and completely out of line with what Booking.com pr...
Booking.com claims to have collected payments from customers, but when issues arise, they make it extremely difficult to get a resolution. When I filed a complaint about a payment problem, they denied any wrongdoing and refused to refund the amount, despite the evidence I provided. Travelers should...
I am a Booking.com Genius Level 3 customer and made my last 11 reservations with the "free cancellation" option, but I’m unable to cancel them. For the past month, the system hasn’t allowed me to manage any of my bookings, and as a result, I’m at risk of being charged €18,000. This is quite stressfu...
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