I am a Booking.com Genius Level 3 customer and made my last 11 reservations with the "free cancellation" option, but I’m unable to cancel them. For the past month, the system hasn’t allowed me to manage any of my bookings, and as a result, I’m at risk of being charged €18,000. This is quite stressful, especially since I booked with confidence in the platform’s cancellation policy. I can’t reach customer service or even find an email address to contact; the system keeps directing me to the hotels’ customer service, but they claim they can’t do anything. I’ve spent hours trying to resolve this through the app and website, but nothing works.
I’m a Genius Level 3 member on Booking.com and have made hundreds of reservations through the platform over the years. Despite having free cancellation on several upcoming bookings, the system is not allowing me to cancel them. This is unacceptable and completely out of line with what Booking.com pr...
I tried to cancel a reservation on Booking.com before the free cancellation deadline, yet I was wrongly charged €1000! My reservation confirmation and the cancellation policy clearly state that I can cancel for free until March 16. However, today is March 14, and the system is already demanding a €1...
I accidentally made a reservation for the wrong and later date through Booking.com. I'm unable to cancel without incurring a fee. I submitted a request for a free cancellation through the system and tried to use my date change option, then contacted the hotel directly. The hotel informed me that fre...
Three days ago, my Booking.com account was closed without any explanation, and since then I have not received any response. Before the account was closed, I had already checked into a hotel reservation, and I had no other pending bookings. When I tried to log in, I was only given the option to subm...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
Comments