Booking.com promised that payment would be taken at the hotel, however, the money was debited from our account over two months before the check-in date. When we attempted to receive an explanation, we were unable to contact their customer support. Our problems began even before the trip. We severely regret booking with them today. If something happens during our journey, we are on our own. Furthermore, the contact person listed for direct reservations with the hotel is unresponsive. They ask to send a message, but there is no answer. We reported this problem to Booking.com, however, their customer care was unhelpful. We've hit a brick wall and have no idea what to do.
Hello, I attempted to make a hotel reservation through Booking.com. After entering and confirming my payment details, I received an error message stating, "Your reservation was not completed." When I checked my bank account, I noticed that the payment had been deducted, but I didn't receive a reserv...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I booked a hotel stay through Booking.com for June 6–9. When I arrived at the hotel, I was informed that there were two branches. The staff said it wouldn’t be a problem and that I could stay at the location I arrived at. I agreed and stayed there as instructed. I paid the full amount directly to t...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
About three weeks ago, I made a hotel reservation through Booking.com specifically because it was marked as “Pay at the property.” This option was important to me, as I wanted to settle the bill directly at the hotel. However, shortly after booking, the hotel attempted to charge the entire amount to...
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