I made a reservation through Booking.com for Thassos Manolis Studio, specifically for a sea-view room for three people. However, upon arrival, we were given a room below the street level, dark with floor-to-ceiling windows, and filled with street noise. The property owner intentionally uploads blurry photos of the rooms on Booking, and these rooms are sold without any refund! Clearly, there is a deliberate effort to deceive customers in collaboration with Booking. Despite the room description promising a sea view, the received room had no sea view, and the property claimed that only the property's terrace and other rooms offered a sea view. They offered to provide one of these other rooms for an additional fee. Additionally, they were very rude.
Under these circumstances, we could not stay and had to cut short our vacation to return. Our summer holiday was ruined by Booking. It was evidently deception, and no refund is being issued. We have already contacted Booking multiple times. Despite being informed of the issue, the property now claims that the sold room did not meet the customer's expectations and refuses to issue a refund! Is Booking selling rooms with misleading photos and false information? Then Booking should compensate for my loss. No refund has been granted since August 26th.
I reserved a room in Thessaloniki through Booking.com, completed the payment in advance, and expected a stay that matched the photos and description. But when I arrived, I was shocked. The room reeked of a terrible odor, and the door was so flimsy it could be pushed open with a shoulder—absolutely n...
On June 5, just before our trip to Thessaloniki, Greece, we made a same-day hotel reservation through Booking.com. We arrived at the property around 8:00 PM, only to walk into a room that was clearly not cleaned—the bed sheets were dirty and the towels had been used. It was obvious the room hadn’t b...
Hello, I recently booked a hotel in Cyprus through Booking.com based on the appealing photos and clean descriptions provided on the site. However, upon arriving at the hotel, I was utterly shocked. The room they assigned us was nothing like the photos—it was a cramped space with two separate beds in...
I’m extremely disappointed with my experience using Booking.com. I booked a stay at Thessaloniki Center Luxury Apartment in Greece through the app, expecting a smooth and reliable process. Unfortunately, things went terribly wrong once I arrived. The apartment had several issues that made my stay un...
I had confirmed booking with Booking.com. On the day of check-in, I did not receive any check-in details from property owner, and no response via Booking.com messaging system or on Whataspp. I finally called the property owner, and was informed my booking is not confirmed. With 2 children travelling...
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