Between October 16–26, 2025, I booked a hotel in Nakhon Ratchasima, Thailand (address: nakhonrada810 หู่ 2 ต. สุ, 30000) through Booking.com and paid ₺6,500 via credit card (Reservation No: 6727338406376411566).
When I arrived at the hotel, the room I had prepaid for was unavailable, and I was given a different room instead. Despite repeated discussions with the hotel staff—with the help of a Thai friend who spoke on my behalf—I was never allowed to move to the room I had originally selected. I was continuously redirected to other rooms. To make matters worse, the hotel demanded that my friend sign a document stating we would stay for six days, otherwise we would not be allowed to check in.
I tried several times to contact Booking.com customer service—by phone, email, and through the app—but received no real response. I only got one automated message about incorrect contact details, and that was it. No one from Booking.com followed up or offered any assistance throughout this ordeal.
I was left completely helpless in a foreign country, suffering both financially and emotionally. I demand a full refund exceeding the original payment to compensate for the significant distress and inconvenience caused. I also expect Booking.com to take responsibility for this incident and implement stricter safeguards to prevent other travelers from going through the same experience.
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