On April 29, 2025, I made a reservation at the Courtyard by Marriott Cologne through Booking.com with the clear condition that I would pay at the property and could cancel for free until June 21. I canceled my reservation on May 22, well within the free cancellation window. I even received a confirmation email stating that the cancellation was processed with no charge.
But on June 6, in the middle of the night, I was charged €144 (₺6705.77) without any warning, notification, or request for verification. This goes against the cancellation policy and is completely unacceptable.
I messaged Booking.com via their platform to dispute the charge. Two days later, they responded asking me to upload a document, but the link they provided led to a message saying, “We didn’t receive your reply in time,” even though I replied immediately. I then contacted the hotel, and they confirmed they never received any payment and that Booking.com was responsible.
Since then, I’ve been stuck in a loop—no one responds, and the Turkish customer service line leaves you on hold for hours claiming all agents are busy. This is not how a reputable platform should treat its users. I demand a full refund of ₺6705.77 immediately and clear accountability from Booking.com. I shouldn’t have to fight this hard over a cancellation that followed the rules.
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On March 12, 2025, I booked a stay at Titanic Comfort Hotel Mitte through Booking.com for ₺17,496.45. I used my free cancellation right and canceled the reservation as allowed. Shortly after, I received an email from Booking.com confirming my refund had been processed and sent to my bank. However, ...
I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...
On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...
On March 22, I made a reservation through Booking.com, and the total cost clearly stated on my confirmation was ₺4,711.95. However, when I checked my bank statement, I was charged ₺5,335.95—a significant and unexplained difference. I immediately reached out to Booking.com via email to understand wh...
Comments