On March 22, I made a reservation through Booking.com, and the total cost clearly stated on my confirmation was ₺4,711.95. However, when I checked my bank statement, I was charged ₺5,335.95—a significant and unexplained difference.
I immediately reached out to Booking.com via email to understand what happened, but I haven’t received any response. This lack of communication is incredibly frustrating, especially from a company I trusted with my travel plans.
Is the extra charge due to hidden fees, a currency conversion issue, or is my bank at fault? I can’t get any clarity from either side. I shouldn’t have to chase down my own money like this.
Booking.com, I demand an urgent explanation and a full breakdown of the charges. This is not just about ₺624—it’s about transparency and customer trust. If this is how you treat paying customers, how are we supposed to feel safe using your platform again?
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...
I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
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